Labels:text | screenshot | font | number | parallel OCR: HOW ONLINE COMMUNICATION SERVICES FIND USE As a source of support information 43% Communicate with internal or 33% external customers Don't use 30% Participate in online forums or 19% news groups Deliver support information 16% upon request Publish documents or press releases 12% Conduct surveys 4% SOURCE: HELP DESK INSTITUTE, 1995 Invisible Means of Support. Online communication services such as the Internet are a popular vehicle for receiving and deliv- ering support information, says a Help Desk Institute survey,
